Representatives of Caesars Entertainment commented on Tuesday that they are still working to restore the William Hill mobile sports betting apps in Nevada after a surprising technical matter caused the sportsbook’s operations to crash during the Super Bowl in the Silver State.
The William Hill sportsbook at the OYO Casino in Las Vegas had to suspend its retail sportsbook and app due to an unexpected technical difficulty during the Sunday NFL game between Kansas City Chiefs and Philadelphia Eagles. Nevertheless, the brick-and-mortar locations were available by Tuesday morning, while the online apps still remain down, based on a statement.
In a post on the William Hill US Twitter page, the company indicated that their platform was deactivated due to the technical issue near the end of the first half of the match. All of William Hill’s retail locations in Nevada, including its William Hill and Caesars Sportsbook by William Hill apps, were affected by the incident.
The company expressed that they have been striving to immediately bring the platform back to its full capability. They have figured out the origin of the system failure and are currently attempting to resolve it with all the resources available to them.
William Hill operates more than 100 retail and kiosk locations throughout the state. Tuesday’s statement highlighted that the sites were operating again, leaving just the Nevada apps disabled. The firm expressed their regret for the frustration and inconvenience bettors felt during the event.
Unfortunately, William Hill’s problems likely caused Nevada to experience a decrease in Super Bowl betting. On Monday, the Nevada Gaming Control Board reported a handle of $153.2 million on the big game. This was a decrease of almost 15% from the $179.8 million bet leading up to and during last year’s NFL championship event.
The state’s sportsbooks and apps won roughly $11.3 million from bettors on Sunday. BetMGM likely benefited from William Hill’s issues as they declared their Nevada retail locations and app had a record handle on Sunday.
Just last week, in an unrelated incident, authorities charged two William Hill workers in Las Vegas in a scheme of embezzlement that supposedly resulted in hundreds of thousands of dollars being stolen from the company’s kiosks.
The Nevada Gaming Control Board started investigating the situation in December after William Hill reported the incidents to the gaming authority. Kristi Torgerson, chief of the NGCB’s Enforcement Division, stated that the Board appreci